Brella

Technical Troubleshooting Steps

Purnima Jayasuriya

Customer Success

Attendee Support 

Reset the Mobile App in 2 Steps

Audio Settings for Virtual Meetings on Mobile

Chat Issues

“Phantom” Notifications on Mobile App

Learn the steps to log in as an attendee to the mobile app

Mobile App Troubleshooting

The Web App with Basic Steps

Join code

Common Issues Related to Strong Firewall Security Setup

Audio Settings for Virtual Meetings on Desktop

Audio Settings for Live Stream on the Web App

Live Stream Issues

Announcement Settings

Sign-in failed - Invalid login credentials

Meetings and Chats Not Visible

I tried to sign in to Brella, but I got ”Server error.” - What now?

Most Common Issues when creating an Account in Brella

Can deleted accounts be recovered?

Learn the steps to log in as an attendee to next.brella.io

Clear the cache on your browser

Opening Inspector in Brella (Browser)

Most Common Issues When Signing up into Brella

Web App Troubleshooting

Sponsors Help

Event Organizer Help

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.