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Most Common Issues when creating an Account in Brella
Most Common Issues when creating an Account in Brella
Purnima Umayangani Jayasuriya avatar
Written by Purnima Umayangani Jayasuriya
Updated over a week ago

This article will help to troubleshoot the most common issues encountered when signing up for Brella. Whether you're new to the platform or experiencing difficulties with the registration process, we've got you covered. Follow these simple steps to overcome any hurdles and get started with Brella hassle-free.


During the account creation process

Issue 1: You enter an invalid email address and can't move forward to the next page.

To fix,

  • Re-check the email address you have entered and type the correct email address.

Issue 2: When you input an email address and cannot move forward from the account creation process or the page has frozen.

To fix,

  • Click on Back to start the process again
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  • It is best to check if your browser version is up to date and if you are using the recommended browsers.
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Issue 3:

You are unable to open the Brella/events official app because it shuts down on the mobile device

To fix,

  • Check if the IOS device soft version is updated

  • Check if you have the latest app version

To learn how to troubleshoot issues related to the Join code, you can go here

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