This article will help to troubleshoot the most common issues encountered when signing up for Brella. Whether you're new to the platform or experiencing difficulties with the registration process, we've got you covered. Follow these simple steps to overcome any hurdles and get started with Brella hassle-free.
During the account creation process
Issue 1: You enter an invalid email address and can't move forward to the next page.
To fix,
Re-check the email address you have entered and type the correct email address.
Issue 2: When you input an email address and cannot move forward from the account creation process or the page has frozen.
To fix,
Click on Back to start the process again
Clear browser cache.
It is best to check if your browser version is up to date and if you are using the recommended browsers.
Issue 3:
You are unable to open the Brella/events official app because it shuts down on the mobile device
To fix,
Check if the IOS device soft version is updated
Check if you have the latest app version
To learn how to troubleshoot issues related to the Join code, you can go here