The message Invalid login credentials. Please try again. appears after Sign in with password when the email address or password is not recognized. The fastest fix is to sign in with a code instead.
Where you see it
On the Sign in screen, after you enter a password and select Sign in with password. The message appears as a short notification, in the mobile app and the web app alike.
Sign in without the password
Select Send me a sign-in code under Or continue without a password. Verify your email opens again.
Enter the 6-character code from the latest code email from Brella and select Continue. If you have no valid code, select Resend code.
The code works even while the account is locked.
Check the password
Select the eye icon in the Password field to see what you typed. Check uppercase and lowercase letters and the keyboard language.
Spaces before and after the password are removed automatically; spaces inside it are not.
If your browser or phone filled the password in, delete it and type it by hand. Saved passwords can belong to a different account.
An account has a password only if you set one. Accounts created without a password on Create an account, from a one-click join link or from a sign-in code have none until you set one under Account > Password. Use the code, then set a password.
Reset the password
On Verify your email, select Sign in with password, then Forgot Password? on the Sign in screen. The password reset page opens for your email address.
Follow the steps on the page. The reply is the same whether or not an account exists. The reset email has the subject Reset Password.
Open the link and set a new password. Then sign in with it.
Resetting the password also unlocks a locked account.
"Your account has been locked due to an excessive number of unsuccessful sign in attempts."
Too many wrong passwords in a row lock the account for a while. Do one of the following:
Wait and try again later.
Sign in with a code: select Send me a sign-in code.
Reset the password. The reset unlocks the account at once.
Good to know
Brella gives the same message for an unrecognized email address and a wrong password, so nobody can test which addresses have accounts.
If you are not sure which email you registered with, check your registration or confirmation email from the organizer.