Sign in with your email address. Brella emails you a 6-character code; enter it to sign in or to create your account. A password is optional. The steps are the same in the mobile app and in the web app at next.brella.io.
If you previously used Google to sign in, enter that email address and use the emailed code.
Where to find it
Mobile app: install Brella from the App Store (iOS 15.6 or later) or Google Play (Android 7.0 or later), open it and select Get started.
Web app: open next.brella.io in a current version of Chrome, Safari, Firefox or Edge and select Get started. The sign-in screens are at next.brella.io/login.
Join link: a link from the organizer opens the event's welcome screen first. Select Get started; the sign-in screen then reads Please login to continue and takes you into the event after you sign in.
If the organizer gave you their own branded event app, sign in there. The screens are the same.
Sign in with a code
Enter your email address under Email and select Continue. Use the address you registered for the event with; the hint reads We’ll need to verify it’s you.
Verify your email opens and Brella sends a code to the address shown. A captcha check can appear first.
Open the email from
[email protected]. The subject is One-time password or Please verify your account. In an organizer's own branded app, the subject starts with the organizer's name and the sender can be the organizer's own email address.Enter the 6 characters in the boxes and select Continue. The code expires after 15 minutes.
After you enter the code, you are signed in or Create an account opens.
If the email does not arrive, select Resend code once the 30-second countdown ends. The newest code replaces earlier ones.
Open email app under the title opens your mail app. It appears in the mobile app only.
Sign in with a password
On Verify your email, select Sign in with password.
On Sign in, enter your password under Password. The eye icon shows what you typed.
Select Sign in with password.
Send me a sign-in code under Or continue without a password returns to Verify your email. Use the code already sent, or select Resend code.
Go back to edit under the email address returns to the email step.
Forgot Password? opens the password reset page for your email address. The reset email has the subject Reset Password and a link to set a new password. Then sign in with the new password.
An account has a password only if you set one: under Create password when you created the account, or later under Account > Password. Accounts that Brella created from a one-click join link or from a sign-in code have none. Without a password, use the code.
Create an account
If Create an account opens after the code step, the address is filled in and marked Verified. To use another address, select Go back to edit.
Enter First name and Last name. They are prefilled when you came from a personal join link and the organizer registered them.
Optional: enter a password under Create password. It needs 12 characters minimum, 1 lowercase letter, 1 uppercase letter, 1 number and 1 special character. Without a password, you sign in with a code.
Turn on I agree on Terms of Service and Privacy Policy.
Select Create account. You are signed in.
Select Create account within 30 minutes of entering the code. After that, the app shows Your email verification expired. Please verify your email again. and returns to the email step.
After you sign in
You land on My events. With no joined events it shows No upcoming events and Join new event. See Join an event with a join code.
If you came from a join link, the app joins that event and continues to its first step.
If you have not accepted the current Terms of Service, a Terms of Service prompt appears. Select Accept and continue.
To sign out, select your profile picture, then Account > Log out.
Good to know
Too many wrong passwords in a row lock the account for a while. The sign-in code still works, and resetting the password unlocks the account.
Reinstalling the mobile app keeps your account and events.
Troubleshooting
"Invalid login credentials. Please try again."
The email address or password is not recognized. Use the sign-in code, or see Fix "Invalid login credentials".
"Your account has been locked due to an excessive number of unsuccessful sign in attempts."
Too many wrong passwords in a row. Wait, sign in with a code, or reset the password.
"The code is invalid or expired." / "Too many attempts. Please wait for an hour before trying again." / "Your email verification expired. Please verify your email again."
See Fix sign-up and sign-in problems.
The app keeps returning to the sign-in screen
The app signs you out when Brella rejects your session. In the web app, private browsing or blocked site data signs you out at every reload; use a normal window and allow site data for next.brella.io. On the mobile app, update to the latest version from the App Store or Google Play. After signing in, select Account > Troubleshoot and follow Technical troubleshooting steps.