The Brella Web App
Brella works on all modern browsers, preferably Google Chrome, Mozilla Firefox, and Safari.
Log out log back into your account at next.brella.io, and refresh your browser.
Update your browser to the latest version.
Try to clear the cache:
Go to next.brella.io, right-click your mouse, open the list, and select 'Inspect.'
A new controller bar will open. Select the option 'Application.'
On the right side of the bar, click on 'Indexed DB' from the Storage section.
Select 'local forage - http://next.brella.io.'
Finally, click on 'Delete Database' and Refresh the page from the top icon on your browser search bar.
Try a different browser. Chrome is the ideal browser to use with Brella.
Note that Internet Explorer is not compatible with Brella.
Use a different device: use a personal computer or iPad/tablet, or you can ask your colleague/friend to test it on their computer.
Try a different network: Does it work with different Wi-Fi? (Tip: Testing with a hotspot of your phone is an alternative)
If the guidelines above didn't work, or if the Chats are offline or unavailable then you likely have a Strong firewall security restriction set up blocking these features in Brella. In this case, please use a personal computer for fast access to the event or solve these issues by following these steps.
Note: Please go to this page if you have issues with The Brella virtual meetings.
Using a VPN? If attempting the guidelines above and checking your firewall didn't help, we recommend looking into the status of a possible VPN software you have on your device. For some countries, using a VPN can ensure that you have access to all functionalities in Brella, but bear in mind that it can also block some functionalities from working correctly.
The Brella Mobile App
Option 1
To empty your mobile app cache:
Click on your display image
Click “...” in the top right corner and select Clear app cache.
Option 2
If the app doesn't allow you to clear the cache with the steps above, follow the steps below:
With iOS
Go to Settings > General > iPhone Storage.
In the image below, you can see a few recommendations such as "Offload Unused Apps." This option lets you clear the entire cache of all apps you hardly or never use.
To clear the Brella cache, scroll down and search for the Brella App.
Tab on "Offload App." After that, the Brella app will be uninstalled but kept in your phone view. Please start a new session, tap on the Brella App, and reinstall it. It should let you log in without any issues!
With Android
Open the Settings menu on your Android phone and select Apps from the list.
Depending on your Android version, you might get an option to open all installed apps, enabled, disabled, and other apps.
Select all or choose the appropriate option and navigate to the Brella app.
Select the app and tap Storage from the list of options inside the app data.
Tap Clear cache to start using the Brella App.