Change your password under Account > Password. Brella first emails you a code to confirm it is you. The same steps set a first password for an account that has none, for example one created without a password or by a one-click link.
Where to find it
Select your profile picture at the top right, then Password under Account settings. The path is the same in the mobile app and the web app. If your account has no password yet, the row reads Setup a password to secure my account.
Change the password
Select Password. Change password (1 of 2) opens with the title Verify your identity, and Brella emails a code to your account's email address. The app shows Email sent. Check your inbox.
Open the email Please verify your account from
[email protected]. In an organizer's branded app, the subject starts with the organizer's name and the sender can be the organizer's own address.Enter the 6-character code and select Continue.
On Change password (2 of 2), enter the new password under Create new password. The eye icon shows what you typed. The list Your password must have: shows the rules: 12 characters minimum, 1 lowercase letter, 1 uppercase letter, 1 number and 1 special character.
Select Save. The app shows Password changed successfully and returns to Account.
Good to know
Saving the password signs you out on every other device. The screen says so: Once you save your password, you will be logged out from all your devices except the one you’re using now. Sign in again there with the new password or a sign-in code.
The code expires after 20 minutes and works once. It never contains the letters O or I or the digits 0 or 1.
Only the newest code works. Opening Password again sends a new code and cancels the old one.
The password can be at most 128 characters.
If you can't sign in, select Sign in with password on Verify your email, then Forgot Password?. See Fix "Invalid login credentials".
Troubleshooting
"The code is invalid or expired."
The code is older than 20 minutes, mistyped, or an older code than the newest email. The same message appears after 20 code checks in an hour. Go back to Account, select Password again and use the newest email.
"Too many attempts." — "Please wait for an hour before trying again."
You requested more than 10 codes in an hour. Wait an hour and try again.
"The provided code is wrong or it has expired." after Save
More than 20 minutes passed after you entered the code. Go back to Account, select Password again and use the newest email.
"Password does not meet the requirements"
One rule under Your password must have: is not met. Fix the password and select Save again.
The code email does not arrive
Check your spam folder for Please verify your account. Confirm the address under Verify your identity is one you can open. Changing the email address also needs a code sent to that address.