Change the email address of your Brella account under Account > Personal information > Change email. Brella sends a code to your current address and then to the new one. Your events, meetings and chats stay with the account.
Before you start
You need access to both mailboxes: the current address and the new one.
If the app says the new address is already in use, use another address. To remove an account you no longer need, see Delete your account and data.
The steps are the same in the mobile app and the web app.
Where to find it
Select your profile picture at the top right, then Personal information under Account settings. Change email is the first row and shows your current address.
Change the address
Select Change email. Change email (1 of 3) opens with the title Verify your identity, and Brella emails a code to your current address. The app shows Email sent. Check your inbox.
Open the email Please verify your account from
[email protected]and enter the 6-character code. Select Continue.On Change email (2 of 3), enter the new address under Email and select Continue. Brella emails a code to the new address.
On Change email (3 of 3), enter the code from the new mailbox and select Save.
The app shows Email changed successfully and returns to Account. From now on, sign in with the new address.
Good to know
Saving the change signs you out on every other device. Sign in there again with the new address, using a code or your password.
Each code expires after 20 minutes and works once. Codes never contain the letters O or I or the digits 0 or 1.
In an organizer's branded app, the email subject starts with the organizer's name and the sender can be the organizer's own address.
Your password does not change.
Whether other attendees see your email is a separate setting: Show my email on my public profile on the same screen.
Troubleshooting
"The code is invalid or expired." on Change email (1 of 3)
The code is mistyped, older than 20 minutes, or not from the newest email. The same message appears after 20 code checks in an hour. Go back and select Change email again; a new code replaces the old one.
"Too many attempts." — "Please wait for an hour before trying again."
You requested more than 10 identity codes in an hour. Wait an hour and try again.
"Please enter a valid email address"
The new address is not in a valid format. Check for typos and spaces.
"The provided code is wrong or it has expired." on Change email (2 of 3)
More than 20 minutes passed after you entered the first code. Go back to Account and start again from Change email. Complete the steps within 20 minutes.
"The provided code is wrong or it has expired." on Change email (3 of 3)
The code from the new mailbox is mistyped, older than 20 minutes, or not from the newest email. Go back to Account and start again from Change email.
"Email has already been taken"
The new address is already in use. Brella checks this only when you select Save, after it sent the code to the new address. The app returns to Account without changing anything. Use another address, or delete the other account first.
A message that starts with Email has already been connected to another Brella user has the same effect. The address is linked to another account in another way, for example through a pending change.
The code email does not arrive
Check the spam folder of the mailbox named on the screen. On a company email account, ask your IT team to allow email from brella.io. See Network and firewall requirements.