When an organizer registers you for an event, they can send you an invitation email with a personal join link and a personal join code. Open the link, or enter the code in the app, to add the event to your Brella account.
What the invitation contains
Brella's invitation email has:
a subject that includes Your invite to and the event name;
a Join the event platform button, with the same link written out under it;
your personal join code, under Link is not working?;
at some events, your personal QR code.
The email comes from Brella ([email protected]), unless the organizer sends from their own email address. Some organizers send their own invitation email instead, so the wording and layout can differ.
Join with the link
Open the email on the device you want to use and select Join the event platform. On a phone with the app installed, the link opens the app. Otherwise it opens the web app in your browser.
If you are signed out, the event's welcome screen opens. Select Get started, then sign in or create an account. The sign-in screen reads Please login to continue and has your email address filled in. A one-click link signs you in without this step; see Join with a one-click link.
The app joins the event and opens Personal information. If you were already signed in when you opened the link, the event's welcome screen opens first; select Get started. Complete onboarding; see Complete onboarding when you join an event.
Join with the code
Use the code if the link does not work, or to join on another device.
Open the app and sign in with the email address the invitation was sent to.
On My events, select Join event. If you have no events yet, select Join new event.
Select I have a join code. In the mobile app, a Join code sheet opens; in the web app, the field is on the page.
Enter the code in Enter join code here (not case sensitive) and select Join. Spaces before or after the code are ignored.
The event's welcome screen opens. Select Get started and complete onboarding.
In the mobile app, I have a link on the same screen opens your email app, so you can open the invitation from there.
Find the invite in the app
Some organizers also show invitations in the app. Sign in with the email address the invitation was sent to; the event is listed under My events as New event. See Join an event with an invite in your Brella account.
Good to know
The link and the code join the account that is signed in on the device. If someone else is signed in, select Account > Log out first.
Don't forward the invitation. The first person who joins with your link or code takes your place, and the code can't be used again.
If you got several invitations for the same event, use the newest. With one-click links, each newer email from the organizer replaces the link in earlier ones, even an email without a link. An older link asks you to sign in before it joins you.
You can join in the web app or in the mobile app. See Where Brella is available.
Troubleshooting
You can't find the invitation
Search your inbox, and your spam or junk folder, for the event name. The app's join screen gives the same hint: "Don't see an email? Check your spam or junk folder". If the email is not there, ask the organizer to send it again.
"This join link or code has already been used"
Someone else joined with your invitation, or you joined before with another Brella account, for example one with a different email address. See Join an event with a join code.
"The event is over"
The event has closed for joining. See Open or join a past event.
"This event isn’t available from this app"
The event runs in the organizer's own event app, or in the Brella app when you are in a branded app. The message names the web address to use. Sign in there and open the invitation link again.