Some organizers make your invitation available in the app. When you sign in with the email address you were registered with, the event appears under My events, and you join it without a join code.
Before you start
Sign in with the email address the organizer registered for you. Invites show only for that address.
An invite stays in the app until the event is over.
An invite for an event in an organizer's own branded app shows only in that app.
If the event is not listed, the organizer has not made invitations available in the app for you. Use the link or code from your invitation email; see Join an event through an email invite.
Where to find it
On My events, an event you have not joined is marked New event, followed by Hosted by and the organization's name. Under the event image, You have 1 invite (or You have and the number of invites) has a View link.
Join the event
On My events, select the event.
If you have invites for different ticket types, a sheet opens: "You have multiple invites for this event. Choose one you would like to claim." Select an invite by its Invite type, then select Claim invite.
The app joins the event with the invite and opens the event's welcome screen. Select Get started to continue to Personal information. Complete onboarding; see Complete onboarding when you join an event.
If no seat is left on your invite, the app shows No seats available: "All available invites have already been claimed".
See your invites
Select View under the event image.
My invites shows one card per invite:
Invite type: the ticket type of the invite, or N/A.
Invite status: Not claimed yet, Claimed by and a name, or Seats claimed: with the used and total seats for an invite with several seats.
A QR code, at some events and for invites with one seat. Select it to enlarge it, and select Close to return.
A share icon and Claim, while the invite has a free seat. Claim is hidden once you have joined the event.
Claim joins the event with that invite and opens the event. In the mobile app, the sheet Complete onboarding to get started appears; select Finish onboarding. In the web app, the event's welcome screen opens. Select Get started to continue to Personal information.
Share an invite
Share an invite to give a free seat to someone else, for example a colleague.
On My invites, select the share icon on the invite.
In the mobile app, choose an app in the share sheet. The message reads "Hi, here is your invite for" the event name, then the join link and "Enjoy the event!". In the web app, the browser's share options open, or the link is copied and Link copied to clipboard appears.
The first person who joins with the link takes the seat.
Note: If the invite has one seat, sharing it gives away your own place. Once someone joins with it, nobody else can use it.
Troubleshooting
The event is not under My events
You are signed in with a different email address, the organizer does not show invitations in the app, or the event is over. To check the email address, select your profile picture, then Account > Troubleshoot; the Account check shows it. If it is wrong, select Not you? Sign out and sign in with the address you were registered with. Otherwise use the link or code from the invitation email.
"No seats available"
Every seat of your invite is taken. Invite status on My invites shows who claimed it. Contact the organizer.
Invite status shows your own name, but the event does not open
You joined with another Brella account, for example one with a different email address. Log out and sign in with that account to open the event.
Claim is missing
You have already joined the event, or the invite has no free seat.