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All CollectionsAttendee Support Mobile App Troubleshooting
Learn the steps to log in as an attendee to the mobile app
Learn the steps to log in as an attendee to the mobile app
Purnima Umayangani Jayasuriya avatar
Written by Purnima Umayangani Jayasuriya
Updated over a week ago

You can download the Brella mobile app from the App Store or Google Play and sign in.

After signing in, you will be prompted to enter a join code. You need a join link or join code to join the event. Each event has a specific join code. The event organizer will share the join code/join link in the registration or confirmation email.


If you are facing an issue login into the Brella mobile application because it is not accepting the password or if the page details are not loading or up to date before you reach out to the Brella support team,

You need to,

  • Log out and log back in

  • Reinstall the app and ensure you have the latest version Android and 6.2.4 and iOS

  • Fully restart your device.

You will not lose any event details when you delete and reinstall the mobile app.

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