If you select the "continue with Email" sign-in method, you need to create your own password. Check out, User (app) Login: New account and Existing account to know how you can proceed.
If you have forgotten your password, don't worry! you can always reset the password. For more details, How to reset your password.
What issues may you encounter during the password creation/reset process?
Creating a new account can be done only through the web app, but you can reset your password using both the web and mobile apps.
Issue 1 - You did not receive the authentication email or the password reset email.
During the account creation process, you will be asked to authenticate the e-mail address you have entered, or the user may want to reset their password due to several incidents. In these cases, you should receive an email from, [email protected]. If you don't receive the relevant email,
You need to,
Check your SPAM folder.
Crosscheck the email address you have entered and the inbox you are checking.
Check if Brella's email address has been blocked by the corporate firewall. You will need to,
*If it’s a public email domain (such as @gmail.com, @yahoo.com)*, Add *brella.io to your email contacts list, then re-request a login email.
*If it’s an enterprise or business email* Ask your company’s IT team to whitelist [email protected] and re-request a login email.
Read more about, Firewall setup.
If neither of these methods works, please double-check whether you unsubscribed or deny us permission from sending you emails from our domain. It's possible that you accidentally reported one of our messages as spam, resulting in our SMTP provider being unable to deliver any additional emails to your address.
If that's the case, please register for our newsletter on our website
Issue 2 - Trying to log in to your existing Brella web app account but it takes you automatically to the account sign-up page and you receive the error message "account already exists".
You need to,
Check if your browser version is up to date. The Brella web app works on all modern browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
Clear your browser cache
Try a different browser. Chrome is the ideal browser to use with Brella. Note that Internet Explorer is not compatible with Brella.
Use a different device: use a personal computer, iPad/tablet, or you can ask your colleague/friend to test it on their computer.