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Rate your meetings

C
Written by Customer Success

After a meeting starts, you can give it 1 to 5 stars and an optional comment. Only the organizer sees your rating.

Where to find it

Home > Feedback hub > Meeting ratings, in the mobile app and the web app. The button shows how many meetings you have not rated yet, for example 2 New.

  • If one meeting can be rated, the button opens it.

  • If several can be rated, the button opens the Meeting ratings list. Select a meeting.

Rate a meeting

  1. Read the question How was your meeting with <first name>? (How was your group meeting for a group meeting).

  2. Select 1 to 5 stars. The comment step opens.

  3. Select Comment (Optional) to add a comment, then Save. To change the stars, select a star again. Selecting the same star twice gives a half star.

  4. Select Done. The next unrated meeting opens, or the screen closes.

If the meeting did not take place

Select Meeting did not happen instead of the stars, then Done. The organizer sees the meeting as a no-show. It does not count toward the average rating.

Change a rating

Open Home > Feedback hub > Meeting ratings and select the meeting. Your stars and comment are filled in. Change them and select Done.

Good to know

  • You can rate a meeting after its start time. There is no deadline.

  • Only accepted meetings with a time slot can be rated. Pending, declined and canceled meetings do not appear.

  • One rating per meeting. Rating again replaces the earlier rating.

  • The organizer sees your stars, your comment and your name. The other participant does not see your rating. The rating screen says "Your feedback will be shared only with the events team to improve future events."

  • You can close the rating screen without rating. The meeting stays in the list.

  • If you don't see Meeting ratings in the Feedback hub, the organizer has turned meeting ratings off, or none of your accepted meetings has started yet.

Troubleshooting

"No finished meetings yet"
None of your accepted meetings has a time slot that has started. Come back after your first meeting starts.

"Failed to save rating"
The app could not reach the server. Check your connection and select Done again.

A meeting is missing from the list
The meeting was not accepted, has no time slot, or has not started yet.

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