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I tried to sign in to Brella but I got ”Server error” - What now?
I tried to sign in to Brella but I got ”Server error” - What now?
Purnima Jayasuriya avatar
Written by Purnima Jayasuriya
Updated over a month ago

Oops, something went wrong! This could happen for a few different reasons, e.g., if the connection was cut during the login process. Don’t worry; your account and data are still there.

To fix this issue:

  • Please restart your session and try again. With iOS, please force-close the app by double-clicking the home button and swiping up the Brella app.

  • After closing it, please open it and try to log in again.

  • With Android, open Settings, navigate to Apps, and choose Brella. There you can find an option to Stop/Force Stop the app.

  • After you do that, try to sign in to next.brella.io as usual.

If you see an Internal Server Error on the screen, please follow these steps: How to resolve the "Internal server error" issue?

If the above steps weren’t helpful, please contact us here and we will look into it: Contact us

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