Encountering difficulties signing in to Brella (next.brella.io/manager.brella.io/sponsor.brella.io)?
If you're seeing a "Sign in failed" error message, there are a few common reasons why this might be happening. Let's explore what could be causing this issue and how to resolve it.
Invalid login credentials
If you're receiving a "Sign in failed" error message when trying to log in, one possible reason could be invalid login credentials. This means the email address or password you entered is incorrect.
To fix this
Please double-check the email address and password you've entered. If you continue to receive the "Sign-in failed" error message, it's advisable to Reset your password.
Mobile app sign-in issues
If you're using the mobile app to access the event and still receiving the "Sign-in failed" message even after entering the correct credentials, it might be because you're using face recognition to input your password.
To fix this
We recommend manually typing the password to access the app without encountering errors.