First things first, get to know whether you need to download the Brella main event app or whether the event you're attending is using an exclusive event app (white-labeled category events). Based on that, you would be able to search for the correct app on the app stores. If the event organizer hasn't let you know about that so far, don't hesitate to reach out to them again or reach out to Brella support.
More details and limitations
Brella apps can only be downloaded on the official Apple App Store and Google Play Store. All other app stores don't have the Brella apps.
Some countries may not allow to download Brella apps from their country's Apple App Store or Google Play Store. Such countries are likely China, North Korea, or Iran. Try changing your app store country if you experience issues with finding the Brella apps in the app stores.
For example in China (except for Hong Kong), to our knowledge, Google Gmail login is not working because it is blocked; Google Play store is blocked in China so Brella would need to be installed by downloading the APK install packages from the internet; Brella is not available in China’s Apple AppStore.
Finally, make sure to check the software requirements! Brella is only available on Android and iOS platforms (Windows and other platforms are not supported). Brella apps are designed to be used on iOS and Android mobile devices only, however below is the full list of compatible devices and software versions:
iPhone requires iOS 15.0 or later;
Android requires Android 6.0 or later.
Enjoy the experience 😎
The mobile app is the same for the event organizer (EO) and the attendees. The only difference between the EO and attendee experience is that the EO has access to the event admin panel on the browser and the attendees to the Brella App. The EO has to follow the same steps as an attendee to use the app.
⚡️Note! Please make sure that you update the mobile version of Brella when an update is available to get the best experience using Brella.
💡 If the event is using an exclusive app, please download the app and you will need to use the Brella login credentials to log in to the account.